Refund policy

Return & Refund
Policy


At Solvora PK, your satisfaction is our priority. We stand behind every handmade product we sell. If something is not right, we will make it right.


14-Day Returns

Easy returns within 14 days of delivery


Quality Guarantee

Every item checked before shipping


Easy Refunds

Refund processed within 5–7 business days

Return eligible conditions

  • Item received damaged or defective
  • Wrong item delivered
  • Item significantly different from description
  • Return requested within 14 days of delivery
  • Item unused and in original condition

Non-returnable items

  • Custom or personalized orders
  • Items returned after 14 days
  • Used or damaged items by customer
  • Sale or discounted items

How to return — step by step

1

Contact us within 14 days

WhatsApp or email us at solvorapk@gmail.com with your order details and reason for return

2

Send photos of the item

Share clear photos of the product so we can review your return request quickly

3

Ship the item back

Pack the item carefully and send it back to our Chitral address. Return shipping cost is paid by customer

4

Refund processed

Once we receive the item, refund will be processed within 5–7 business days

Need help with a return?

WhatsApp: +92 300 0999406
Email: solvorapk@gmail.com
We reply within 24 hours